Respectful and Secure Together
Ober's Platform Guidelines
Our guidelines were created to help ensure every experience on Ober’s platform is safe, respectful, and positive.
Everyone who signs up for an Ober account—including drivers, riders, delivery partners, merchants, and any other service users—is expected to follow these guidelines.
Together with Respect
These guidelines ensure that every interaction on Ober reflects kindness, safety, and respect—core values that bring our platform together.
Together, We Keep Each Other Safe
Safety is at the core of everything we do. These standards were created to protect and empower our entire Ober platform—riders, drivers, delivery partners, and beyond.
We All Must Follow the Law
Legal compliance is non-negotiable at Ober. We follow all applicable laws, and we require every user to do their part. This commitment protects everyone and maintains the integrity of our services.
Your Choices Define Our Platform
Great experiences start with great choices. Thank you for helping shape Ober into a platform where everyone feels valued and protected.
Your Opinion Builds a Better Ober
We want to hear from you—whether it’s praise, concerns, or suggestions. Reporting is simple, and every piece of feedback helps our team refine standards, address issues, and adapt as technology advances. Together, we can build a better experience.
How to find help
If you want to report an incident, visit support@ober.is or contact us through the app. If you find yourself in immediate danger, alert your local authorities before notifying Ober.
How ratings work
A high rating tells you that you’re doing great. If your rating is significantly below average, you could temporarily or permanently lose access to the app. And if you lose access to your account as a result of your rating, we may share information that may help you improve your rating.
How our guidelines apply to you
When reports are submitted, Ober’s specialized safety team conducts fair investigations. Accounts may be paused during review, and violations can lead to immediate deactivation—because one breach is enough to compromise trust.
This page is meant as a resource to summarize Ober’s Platform Guidelines. To read our Platform Guidelines in detail, visit Legal documentation page (https://ober.is/legal-documentation/). Not following any one of our Platform Guidelines may result in the loss of access to your Ober accounts. This may include certain actions you may take outside of the app, if we determine that those actions threaten the safety of the Ober platform, our employees, and contractors, or cause harm to Ober’s brand, reputation, or business.
